http://www.callcenterbestpractices.com

Call Center Best Practices for the Call Center Professional
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Call Center Best Practices is the #1 industry call center resource site for those that work in the call center industry. Discover call center metrics, call center performance tactics, call center training, and call center outsourcing solutions. There is so much information, free and premium.module describes how to build trust with constructive self-disclosure and how to use the Johari Wi...
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